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It may have been a tough year for nearly every industry, but in our fourth annual customer service awards a few—particularly retail, hospitality and electronics — really shined.

via Standouts in Customer Service – BusinessWeek.

Posted on February 23rd, 2010 by Adrian Ross
Filed under: Admin Notes, Mac | No Comments »

People are wondering why i’m always online on FB, here’s the secret, no need to open up Facebook’s website to reach out to your friends…

Go to the iChat menu and select “Preferences.”

Click “Accounts,” then click the “+” at the bottom.

Select “Jabber” from the pull-down menu, then enter the following info:

Screen Name: yourusername@chat.facebook.com

Password: <your Facebook password>

Click the arrow next to “Server Options” and enter the following info:

Server: chat.facebook.com

Port: 5222

(Uncheck the box labeled “Use SSL”)

You can also chat with some other software available for your operating system:

Pidgin – Windows/Mac/Linux

Adium – Mac

iChat – Mac

Other – Windows/Mac/Linux

via Facebook | Facebook Chat. Everywhere..

Posted on February 16th, 2010 by Adrian Ross
Filed under: Admin Notes, Mac, Technology, Windows | No Comments »

Want to put your iPhone or iPod Touch in disk mode? Use an iPhone as a flash drive? iPhone Explorer is an iPhone browser for Mac that lets you browse the files and folders on your iPhone as if it were a normal USB flash drive or pen drive. You can use the very easy drag-and-drop methods to add or remove files and folders from the iPhone. Compatible with all iPhones and iPod Touches including the new 3GS and 3.0 firmware. Works with or without jailbreaking.

via iPhone Explorer – A USB iPhone browser for Mac and PC.

Posted on February 14th, 2010 by Adrian Ross
Filed under: Admin Notes, Freeware, Mac, iPhone | No Comments »

Microsoft has removed one group of patches it released as part of this week’s Patch Tuesday — MS10-015 KB977165 – from its Windows Update service until it can investigate reports by some users that it is causing havoc with their PCs.Microsoft provided an update on the Microsoft Security Response Center MSRC blog on February 11 about its actions, after a day of reports by users with problems, including some XP users claiming blue-screen-of-death BSOD issues seemingly resulting from application of the KB977165 patch.

via Microsoft halts Windows Update distribution of security fix after blue-screen reports | All about Microsoft | ZDNet.com.

Posted on February 13th, 2010 by Adrian Ross
Filed under: Admin Notes, Technology, Windows | No Comments »

Been trying to find a video converter for Mac and saw ReduxEncoder. The software is top notch as well as it’s free.

ReduxEncoder, video convertor based upon techspansions transcoder redux open source code. Converts most formats into iPod, AppleTV, iPhone, avi, wmv, dvd iso compatible files. Stitching of AVI, MP4, M4V and chapter markers.

via ReduxEncoder for Mac – Free Mac software downloads and software reviews – CNET Download.com.

Posted on February 4th, 2010 by Adrian Ross
Filed under: Admin Notes, Freeware, Mac, Technology, Utilities, Videos, Windows | No Comments »